Roller Technic

Roller Technic faced significant challenges with managing client interactions and order processes. Their existing system was cumbersome, leading to inefficiencies and frustration for both their team and clients. The company recognised the need for a streamlined solution to enhance their customer relations and simplify order management. Additionally, Roller Technic's website was outdated, lacking in user-friendly design, which negatively impacted their online presence and user experience. This presented an opportunity for Butiga Agency to address these issues with a comprehensive solution.

Client Portal Enhancement:The Butiga team tackled the core user experience problems by designing and developing a robust client portal. This new portal was crafted to extend and streamline the customer relations flow, offering a clean and functional interface. Key features included:

• Order Management: Simplified processes for creating, tracking, and managing orders, making it easy for users to handle their transactions efficiently.
• Client Tracking: Enhanced tools for monitoring client interactions and order history, providing valuable insights and improving service delivery.

Website Redesign:In parallel with the client portal, we undertook a complete redesign of Roller Technic's website. The new design focused on:

• UI Refresh: A modern and clean user interface that enhances visual appeal and user navigation.
• Enhanced User Experience: Improved usability to ensure that web visitors have a seamless and enjoyable browsing experience.

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The implementation of the new client portal and website redesign led to remarkable improvements:

• Increased Efficiency: The streamlined client portal significantly reduced the time and effort required to manage orders and client interactions, leading to smoother operations and enhanced productivity.
• Enhanced User Experience: The updated website provided a clean and engaging interface, resulting in improved visitor satisfaction and retention.
• Positive Feedback: Both Roller Technic's team and their clients reported a higher level of satisfaction with the new systems, noting the ease of use and the positive impact on their overall experience.

In summary, Butiga Agency's solutions addressed critical pain points for Roller Technic, delivering a user-friendly client portal and a refreshed website that collectively enhanced operational efficiency and client engagement.

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